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Frequently Asked Questions

AskBU: contact us

If you need to contact AskBU please email askbu@bournemouth.ac.uk or call 01202 969696. The team is available Monday to Friday, 10am-4pm. We are currently experiencing a high volume of enquiries and will reply to you as soon as possible. If your enquiry is urgent please call instead.


BU services remain open as follows:

AskBU – please email askBU@bournemouth.ac.uk or call 01202 969696, between 10am-4pm.

Financial support – please email askBU@bournemouth.ac.uk or call 01202 969696, between 10am-4pm.

Immigration support – please email immigration@bournemouth.ac.uk or call 01202 969696, between 10am-4pm.


AskBU is your one-stop-shop for student enquiries – we're open during term time and vacations

Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. You can contact us by email and phone, or drop in to see us at Talbot or Lansdowne Campus. There are also confidential interview rooms available if you'd like to discuss your query in private. We personally reply to every email enquiry and aim to do so within 2-3 working days. During very busy periods this may increase to around 5 working days. If your enquiry is urgent please call us or pop in to see us on campus.

Opening times and contact details
Monday - Friday 10am-4pm
Phone +44 (0)1202 969696
Email  askbu@bournemouth.ac.uk
Talbot Campus AskBU, The Base, Bournemouth University, Poole House, Fern Barrow,
Poole, Dorset, BH12 5BB*
Lansdowne Campus AskBU, Bournemouth House Library, 19 Christchurch Road,​
Bournemouth, Dorset, BH1 3LH*

*Please note: AskBU are not able to provide face to face support as the university campus is currently closed - please email or call instead.

You can still email us and we'll reply as soon as possible or you can also try our online FAQs.

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